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It is entirely possible to exchange an item received. However, we do not issue refunds. Sale items, as well as dishcloths, tableware, and satin pillowcases are final sale.

Earrings are considered final sale for hygiene reasons.

You have 30 days following your purchase to contact us at info@boutiquesoha.com. It is important that the product has never been worn or used. You must return the item to us in the same condition and in the same packaging as when you received it. We reserve the right to refuse an exchange if the product is not returned in its original condition.

To make an exchange, contact us at info@boutiquesoha.com providing the following information:

• Your name
• Your order number
• The product you wish to exchange
• The product you wish to receive in exchange

Return shipping costs are the customer's responsibility, but Soha will cover the shipping costs for the new products. All shipments related to exchanges are sent with a stamp via Canada Post.

You can get an exchange for products purchased at regular price, even with a promotional code, provided that these products comply with our exchange policy. However, if the promotional code has expired, you will not be able to benefit from it for the exchange unless it is for a ring size exchange.

Remember to consult our exchange policies to ensure your request is valid.

We do not offer refunds . However, you can exchange your products within 30 days of purchasing your order, no problem. Items must be in their original condition , with original tags and bags , as when sent.

Be sure to review our exchange policies to ensure your request is valid.

To make an exchange, contact us at info@boutiquesoha.com providing us with the following information:

• Your name
• Your order number
• The products you wish to exchange
• The products you wish to receive in exchange

We will tell you what to do and where to return it. Please note that you are responsible for the return shipping costs , but we will cover the shipping costs for new products.

Once you have received your order confirmation, we will not be able to issue a refund . However, if you wish to cancel your order and it has not yet been shipped, we will be happy to offer you a credit to use towards a future purchase.

Please note that no promo codes can be added once you have received your order confirmation. While it can be disappointing to miss out on a promotion, it is not possible to correct the payment. It is your responsibility to validate your cart before finalizing your purchase.

Additionally, if we run surprise promotions and you placed an order the day before, we will not be able to make the price adjustment.

The promotional code can only be applied during checkout, on the payment page. Please note that only one promo code can be used per order. If you have multiple codes, you will need to choose the one that offers the best discount.

However, if it still doesn't work, please email us at info@boutiquesoha.com.

Unfortunately, final sale products cannot be exchanged. However, if the exchange is for a ring size and the desired size is available in stock, we will be able to make the exchange, but a $3.99 fee will be applied to send the new size. If the desired size is not available, we will not be able to accept the exchange.

We apologize for the situation and understand that it can be frustrating. We do everything possible to ensure that every product arrives in perfect condition.

If you receive a damaged or defective item, please contact us immediately at info@boutiquesoha.com with a description of the problem and photos if possible. We are committed to resolving the situation quickly by offering you a suitable solution.

At Soha, we strongly believe in the quality of our products and the importance of building a relationship of trust with our customers. That's why we offer a 6-month warranty against all manufacturing defects from the date of purchase.

To benefit from the warranty, it is essential to keep the invoice number or the receipt from where you purchased the product.

It is important to note that the warranty does not cover:

• Lost jewelry
• Normal wear and tear of plating*
• Materials exposed to chemicals (perfumes, lotions, cleaning products)
• Scratches
• Deformed rings and earrings
• Broken chains (unless the problem concerns the clasp)

The warranty also does not cover headbands, as it is difficult to assess whether the knots or braids have been altered by use.

All warranty-related shipments are sent with a stamp via Canada Post.

If we can repair your product, we will gladly do so. You will only need to send it to us (ideally by regular mail to limit your costs).

All orders are shipped between 1 to 4 business days, which means no orders will be shipped on Saturdays, Sundays, or holidays.

We do our best to ship all orders within 24 hours to ensure fast delivery. However, during promotional periods or busy times, additional delays may apply.

If your order is urgent, please do not hesitate to let us know at info@boutiquesoha.com, and we will do our best to accommodate you.

We primarily use Canada Post and Purolator for shipping our packages. However, depending on rates and regions, we may use other shipping companies.

If you have a preference for a specific carrier, please let us know. Please note that additional charges may apply depending on the chosen option.

SHIPPING FEES

QUEBEC & ONTARIO

Shipping costs $9.90, with free shipping for orders of $75 and more.

CANADA (OUTSIDE QUEBEC & ONTARIO)

Shipping costs $16.90, with free shipping for orders of $200 and more.

CANADA (YUKON, NUNAVUT AND NORTHWEST TERRITORIES)

Shipping costs $29.90. No free shipping available.

As a first step, we recommend that you contact the carrier directly with your tracking number and explain the situation. They will be able to give you more information about the delivery status.

If the problem persists or you do not get a satisfactory solution, contact us at info@boutiquesoha.com . We will do our best to help you and find a suitable solution.

When placing an order, it is your responsibility to provide an accurate shipping address. If your order has not yet been shipped, contact us as soon as possible at info@boutiquesoha.com, and we will do our best to correct the address before shipment.

If the package has already been shipped, it is unfortunately no longer possible to change the address. In this case, you can try to contact the carrier directly with your tracking number to see if they can intercept or redirect the package, but we cannot guarantee that they will accept the change.

We will not be able to reship the order in case of an address error, so please make sure to double-check your information before confirming your purchase.

However, if the package is returned to us by the carrier, it can be sent back to you. In this case, reshipping fees according to your region will be applied for a new shipment. If these fees are not paid, your order will remain on hold for 30 days. These fees are valid even if you received free shipping at the time of purchase.

If you do not claim your package from the carrier, it will be returned to us. In this case, a reshipping fee of $9.90 + taxes will be applied to make a new shipment. If this fee is not paid, your order will remain on hold for 30 days .

It is important to note that we do not accept returns , but we do offer exchanges or store credit . No refunds will be offered if you choose not to claim your order. This policy also applies in the event that you do not claim your package.

If you have any questions regarding the status of your order, please do not hesitate to contact the carrier directly .

You have 72 hours after the delivery of your order to contact us for any issues related to your order.

1. Wrap a string around your finger
2. Measure the length of the string that was around your finger using a ruler to get the circumference.
3. Check this image to choose the right size
4. If you are hesitating between two sizes, opt for the larger size.

Our products are exchangeable within 30 days of purchase , with the exception of final sale items.

To make an exchange, it is mandatory to keep the invoice number , and the order must have been placed via our online store or during a Soha event .

If you have any doubts about the size, do not hesitate to contact us before purchasing so that we can advise you as best as possible.

At Soha, we advocate the quality of materials . We mainly use 925 sterling silver with rhodium , a metal that acts as an anti-tarnish, stainless steel , as well as vermeil .

Our jewelry can be worn underwater without any problem. However, we advise you to be careful with vermeil rings , as it is best to avoid contact with perfumes , chemicals and water to preserve the gold. Although the ring does not rust, it can slightly deteriorate and become silver over time if these precautions are not followed.

Do you want to sell Soha jewelry and hair accessories? It's simple! To become a retailer, simply write to us at info@boutiquesoha.com and provide us with the following information:

• Your name
• Company Name
• E-mail
• Location
• Website (if applicable)
• Business Type

We would be delighted to contact you and discuss partnership opportunities!