Shipping policy

Shipping Times and Rates

At Soha, we ship most of our orders using an express delivery service (Purolator, Canada Post, etc.) to offer fast delivery—in under 48 hours whenever possible, depending on your region. If you have any special requirements, feel free to reach out so we can help ensure your parcel arrives on time.

We are committed to shipping all orders within 1 to 4 business days. This means that no orders are shipped on Saturdays, Sundays or statutory holidays.

• Quebec & Ontario: All parcels are shipped with a tracking number at a cost of $9.90. Free shipping is available on orders of $75 or more.
• Canada (excluding Quebec & Ontario): All parcels are shipped with a tracking number at a cost of $16.90. Free shipping is available on orders of $200 or more.
• Canada (Yukon, Nunavut and the Northwest Territories): All parcels are shipped with a tracking number at a cost of $29.90. Free shipping is not available.

Shipping Address

When placing an order, you are responsible for providing an accurate shipping address. If your order has not yet shipped, contact us as soon as possible at info@boutiquesoha.com, and we will do our best to update the address before it is sent out.

Unfortunately, once your parcel has shipped, we can no longer change the address. In this case, you can try contacting the carrier directly with your tracking number to see whether they can intercept or redirect the parcel. However, we cannot guarantee that they will be able to accommodate the change.

If the shipping address is incorrect and the parcel is not returned to us, we will not be able to reship your order.

Please make sure to double-check your information before completing your purchase.

If the carrier returns your parcel to us, we can ship it again. Reshipping fees based on your region will apply, even if your original order qualified for free shipping.

If these fees are not paid, your order will remain on hold for 30 days. After this period, store credit equal to the value of your order will be added to your account for use in our online store.

Unclaimed Parcels

If you do not claim your parcel from the carrier, it will be returned to us. Reshipping fees based on your region will apply to send it again.

If these fees are not paid, your order will remain on hold for 30 days. After this period, store credit equal to the value of your order will be added to your account for use in our online store.

No refund will be issued if you choose not to claim your order.

Order Tracking

If you have any questions about the status of your order, you can check the carrier’s website using your tracking number or contact them directly.

We recommend contacting the carrier first with your tracking number and explaining the situation. They will be able to provide more information about the status of your delivery.

If the issue persists or you are unable to reach a satisfactory resolution, contact us at info@boutiquesoha.com. We will do our best to help and find a suitable solution.

Customs Duties and Taxes

IMPORTANT NOTICE REGARDING CUSTOMS DUTIES AND TAXES

As of July 1, 2026, the European Union (EU) has removed the customs duty exemption for low-value imports. Goods with an intrinsic value of €150 or less can therefore no longer enter the European Union duty-free. All commercial imports into the European Union are now subject to customs duties, regardless of their value. Before you complete your purchase, please be aware that you will need to pay customs duties to collect your parcel.

Any taxes charged by the destination country are the customer’s responsibility, as we unfortunately have no control over the amounts charged.

For any additional questions, feel free to contact us!