Warranty policy

At Soha, we firmly believe in the quality of our products and in building trust with our customers. That’s why we offer a 6-month warranty against all manufacturing defects from the date of purchase.

What the warranty covers

All our jewelry, except headbands, is covered against manufacturing defects for 6 months from the date of purchase.

To use the warranty, you must keep the invoice number or the receipt from where you bought the product.

What the warranty doesn’t cover

• Lost jewelry
• Normal wear of the plating
• Materials exposed to chemicals (perfumes, lotions, cleaning products)
• Scratches
• Bent rings and earrings
• Broken chains, unless the issue is with the clasp

The warranty also doesn’t cover headbands, because it’s hard to tell whether knots or braids have been altered by wear.

I received a damaged or defective item — what should I do?

We’re sorry this happened and we understand how frustrating it can be. We do everything we can to make sure every product arrives in perfect condition.

If you receive a damaged or defective item, contact us right away at info@boutiquesoha.com with a description of the issue and photos if possible. We’re committed to resolving it quickly with a solution that works for you.

How to make a warranty claim

All warranty-related shipments are sent with a Canada Post stamp.

If we can repair your product, we’ll be happy to. Just send it to us, ideally by regular mail to keep your costs down.